Returns & Shipping

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Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

Returned by Customer 

Please contact our customer service number at (800) 810-0934 before returning any products. We do not refund orders for buyer’s remorse. Any claims for misprinted/damaged/defective items customers must contact our Customer Service and express their will to return the item within 30 days after receiving it. The request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Therefore Martinland Clothing reserves rights to refuse returns at its sole discretion.This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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Exchange

We do not offer direct exchanges, so if you wish to exchange your merchandise you will need to return the undesired product for a full refund and place a new order for your replacement at Martinlandclothing.com. Buyers will be responsible for return shipping costs. Please contact us at (800) 810-0934 within 7 days after delivery.

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Shipping & Delivery (In-Stock Products)

Orders are usually processed within 48h, but Shipping may take up to 7 business days to process depending on order volume and product availability.

Once your order transaction is complete, you will receive an email confirming your order. If you need additional information regarding ship dates or if you have questions that may arise before or after placing you order, please contact us at martinlandclothing@gmail.com

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We strive to provide our customers with high-quality printing services through our partnership with Printful. We understand that occasionally, issues may arise with orders, and we are committed to resolving them promptly and fairly. Please review the following refund policy regarding our DTG printing services:

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1. Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us within 30 days of receiving your order. We will work with you to either provide a replacement or issue a refund, depending on the circumstances.

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2. Incorrect Orders: In the rare event that we make an error in fulfilling your order (e.g., wrong size, color, or design), please notify us as soon as possible. We will promptly correct the mistake by either sending a replacement or issuing a refund.

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3. Lost Orders: If your order is lost in transit and does not reach you within a
reasonable timeframe, please contact us for assistance. We will investigate the matter and, if necessary, provide a replacement or issue a refund.

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4. Change of Mind or Buyer's Remorse: Please note that we do not typically accept returns or provide refunds for orders due to a change of mind or buyer's remorse. However, we understand that circumstances may vary, and we are open to reviewing such cases on an individual basis.

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Contact Us: If you have any questions or concerns regarding your order or our refund policy, please don't hesitate to contact us at martinlandclothing@gmail.com.  Our customer support team is here to assist you and ensure your satisfaction with our services.

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Policy Updates: Martinlandclothing.com reserves the right to update or modify this
refund policy at any time without prior notice. Any changes to the policy will be reflected on our website.

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Thank you!